Thank you for shopping with us! Should an online purchase fail to meet your expectations,
we will gladly refund the item(s) online .
Your item arrives damaged ?
If your item arrives damaged, doesn’t match the description, or is the wrong item, you can return it for a full refund , we will send you a return shipping label.
please contact our customer support team at email@example.com, and provide a detailed explanation with photos of the damaged item.
You changed your mind about an item ?
If you’ve changed your mind and want to return it, you can return it for a refund (Original shipping costs incurred are non-refundable)
but you must paid for the return shipping .
We thank you for your cooperation.
Start a return
1-To start a return, please contact us at firstname.lastname@example.org
in the message include : your order number , the names of the items you want to return and the quantity .
2-When your return request is accepted, you’ll receive a return shipping label from us ,
If your item arrives damaged, doesn’t match the listing description, or is the wrong item
if you changed your mind about an item you will need to purchase one from a carrier of your choice the return adress will be provide to you at this moment.
(The Return shipping label need to include a tracking number , If the item has a total cost of $750 or
more it will need to be returned with a signature confirmation).this will avoid delays or issues in the refund process.
3. Securely pack your merchandise and invoice in a box or envelope of your choice. Return packaging is the responsibility of the customer.
You may also reuse original packaging if possible.
Keep in mind that the condition of the item you send back to us is important, so repack it carefully.
If you return the item used, damaged, missing parts, or damaged during return shipping because it wasn’t packaged correctly,
we may deduct from your refund to cover the loss in the item’s value.
4. Place the return shipping label on the outside of the package.
5. Drop the package off at your nearest carrier office, or arrange a Pickup whit them .
6.if the return reason is because you changed your mind about an item
contact us at email@example.com and let us know the tracking number and the carrier name .
6. Once the return package has been received and processed by our warehouse,
you will receive an email entitled “Refund Notice” which is a copy of the refund for your records.
7. Get your refund
Once the item is delivered to the us, your refund should be processed within 2 business days.
Your refund will be sent to your original payment method and funds are usually available within 3-5 business days.
8.Check your return status
You can keep an eye on the progress of your return request by contacting us at firstname.lastname@example.org, or in your Purchase history.
9.Cancel a return request
If you’ve changed your mind about a case you’ve opened, and no longer want to return your item,
you can contact us at email@example.com to cancel your request.
All refunds are subject to approval ,We reserve the right to deny a refund if it does not meet the conditions of our return policy.
Online orders can be returned or exchanged and must meet the following criteria:
-Items are unwashed and unworn with original tags attached
-Items are Unopened Still
-Items are in the original plastic wrap (if apply)
-Items have no signs of use
-Items must be accompanied by a paper copy of the original invoice or your order confirmation email so that we know which order contained your items.
-The return or exchange must be processed within 30 days of the original order date.
-All “Final Sale” or “Clearance” items listed at 60-80% off, or in SALE or CLEARANCE section cannot be returned or exchanged.
-All gift cards, bandanas, masks, bodysuits, cosmetics, fragrances, jewelry,
intimates (underwear and bras) and swimwear are final sale and may not be returned or exchanged.
-All “Final Sale” or “Clearance” or Black Friday and Cyber Monday Doorbuster items, or items listed at 70% off or more,
or in SALE or CLEARANCE section cannot be returned or exchanged and are final sale.
-Items that have been purchased in multiple quantities over 10 are non-refundable.
-Custom made products are non-refundable.
If the returned item is opened, used, damaged, missing parts, or is damaged during return shipping because it wasn’t packaged correctly,
we might deduct from your refund to cover the loss in the item’s value.
Activity that is not allowed includes, but is not limited to:
Filing a chargeback after receiving a refund
Claiming an item was not received when there is proof of delivery to the buyer’s address on the Order Details
Falsely claiming an item was not as described
Returning an item other than the original item received
Using or damaging an item and then returning it
Frequently asked questions about returns
Why was my refund less than the amount I paid?
If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn’t packaged correctly,
some sellers might deduct from your refund to cover the loss in the item’s value. For more details, please see our Condition of returned items policy.
What should I do if I sent back the item, but we didn’t receive it?
When returning an item you should always use tracked shipping.
If the item has a total cost of $750 or more it will need to be returned with a signature confirmation.
If you didn’t, and think we should have gotten the item back by now, you can contact us at firstname.lastname@example.org for help.
How should I return the item?
An item should be returned in the same condition in which it was received.
When returning an item you should always use a tracked shipping service and send us the tracking number .
This maintains proof you returned the item to us which ensures your refund. If the item is $750 or more,
it will need to be returned with a signature confirmation.